Frequently Asked Questions
Find answers to common questions about booking, pricing, and policies.
To book your motorbike/scooter, all you need is a credit or debit card. When you pick the vehicle up, you'll need: Your booking voucher to show that you've paid the reservation. Driver's debit card, with enough funds for the vehicle's deposit. Driver's valid driving licence, suitable for the rental vehicle category. Passport or ID for the rental company to verify your identity.
For most motorbike/scooter hire companies, the age requirement is between 18 and 75 years old. Some of our bigger vehicles have special age requirements, you can see if that's the case in the vehicle's reservation page.
Yes, as long as they meet the rental requirements. Just fill in their details while you're making the reservation.
You can pay with any debit/credit card - Visa, Mastercard, Maestro, Amex, Discover, Diners, JCB, Unionpay. We use Stripe to process payments, so do not store your card details and never share this information with third parties. ApplePay and GooglePay are also supported.
We work with the largest network of motorbike/scooter rental agencies in the world. The Riderly team works with them day and night to ensure we are always best on price in the market. If you found the same rental cheaper elsewhere, get in touch and we'll match their price.
Companies' conditions vary. In the search results you will be able to see what kind of licence each vehicle requires. Usually a scooter requires B (car) or AM/A1. Anything bigger usually requires A2 or A.
Yes. The vast majority of our rentals include basic insurance, local taxes, and any road fees. You have the option to add 'extras' (i.e. One-Way rental, GPS, GoPro, etc.) but we'll clearly list any additional costs involved before you book your motorbike/scooter.
In most occasions the maximum you might be charged is the security deposit. If you included Premium Insurance with your booking, then your security deposit will be protected. When you pick up your rental, our local rental partner will explain the procedure to follow and emergency contact details in the event of an accident - your safety always comes first.
Delivery and collection services vary by location as not all local offices provide this option. Check the motorcycle page below the image to see if 'Delivery (Hotel)' and 'Return (Hotel)' add-ons are available—they may be free, have an extra charge, or be unavailable (not listed). Free delivery is only offered within the town area at the office's discretion. Prices vary by motorcycle and location, so always verify the exact cost in the add-ons section.
A security deposit is a temporary hold on funds to cover potential issues during your rental. Most rentals require this before you take the vehicle. The amount is shown at the bottom of each motorcycle page in the 'Rental policy' section and in your Riderly rental voucher after booking. The local office manages the deposit according to your rental contract. At the end of your rental, the deposit is released and typically returns to your account within 5 to 10 business days, depending on your bank. Some partners accept a passport as deposit instead—this will be noted in brackets if available.
It depends on the location. When selecting pickup and drop-off times, the system only allows times within the local office's opening hours. Some businesses offer out-of-hours delivery or collection—this will be clearly stated in the motorcycle's add-ons section if available.
Yes! Our system automatically calculates the best rental price based on your booking duration. The discount is applied immediately—no action needed. We'll also recommend adding an extra day if it means greater savings for you.
For online reservations, we use Stripe, the world's leading payment provider, to securely process payments. This means we never have access to your banking information.
Stripe supports multiple payment methods including:
- Visa, MasterCard, Amex, etc (credit, debit, and pre-paid)
- Apple Pay
- Google Pay
- GiroPay (Germany)
- iDEAL (Netherlands)
- Bancontact (Belgium)li
- BankCaires (France)
- EPS (Austria)
- Przelewy24 (Poland)
Multiple vehicle checkout isn't currently available, but we're working on it! Create an account after your first reservation to save your details, then repeat the process for additional motorcycles. Once you have an account, checkout takes just 3 clicks.
Yes, primarily for larger adventure motorcycles. Available riding gear is shown on each motorcycle's details page. Nearly all rentals include basic protection like helmets and gloves, but always check the rental conditions and add-ons for your specific vehicle.
Hourly pricing isn't available. Riderly operates on 24-hour increments with a 1-day minimum. You can rent for 1 day and return the motorcycle earlier if needed.
The security deposit is paid in person (cash or card) when collecting the motorcycle—no upfront online payment needed. The exact amount is listed in the 'Rental policy' section on the motorcycle page and in your Riderly rental voucher after booking.
In most cases, yes! Check the add-ons section on the motorcycle page to see if airport delivery is available (free or paid). Availability varies by motorcycle. If not listed, it's unavailable for that vehicle. Note: Delivery and pickup services are discretionary and not always guaranteed. We'll notify you before accepting your reservation if the office cannot fulfill the request.
Yes! Most offices are open on Sundays, usually at no extra cost. A few offices charge a small Sunday pickup fee—if applicable, it will appear in the add-ons section for your rental.
Absolutely! For group reservations (3+ motorcycles) on the same date or bookings across multiple cities, contact us via chat and we'll work something out for you!
Hours vary by day, season, and location. Our system only displays available times for your selected dates.
Yes! Provide the rider's correct details including name, age, email address, and driver's license information.
Yes, but confirmation and preparation take time. During high season, short-notice bookings may be declined if the office can't complete pre-rental checks or vehicle preparation to standard. Book a few days ahead to increase acceptance chances.
No. Processing hundreds of daily rentals requires time for availability checks, vehicle preparation, and sanitation. We need one day to ensure the local office has everything ready to the highest standard.
Availability varies by partner. Check the add-ons section on the motorcycle page to see if CDW is offered. CDW reduces your liability for theft or damage to the rental motorcycle. You'll typically agree to an excess fee, covering repair costs up to that amount.
Policies vary by motorcycle as offices have different conditions. Riderly has 4 cancellation policies:
- Free cancellationUp to 48 hours before: 100% refunded
- FlexibleUp to 7 days before: 100% refunded
- StrictUp to 15 days before: 100% refunded
- Non-refundable15 days or more: 0% refunded
The policy is clearly stated on the motorcycle details page, checkout page, and rental voucher. Check your booking's policy before requesting cancellation. Refunds within the eligible period are issued immediately, taking 3-10 days to settle depending on your card provider.
Online payment refunds typically take 1 to 10 business days to settle, depending on your card provider or bank. If over 10 days have passed without receiving your refund, contact our customer support team.
We pride ourselves on flexibility around COVID situations. Since COVID-related issues are unpredictable, we'll work to provide refunds for cancellations caused by positive tests, sudden travel restrictions, and similar circumstances—even outside our standard policy.
Riderly has partners worldwide, often with multiple offices per city. Pickup location depends on your chosen vehicle—check the map on each motorcycle's detail page. Use + and - to zoom. After booking, your rental voucher includes full contact details: contact person, address, directions, phone, and email.
Some offices accept passports as deposit, but not all. Check the 'Rental Policy' section on your motorcycle's page to see if this option is specified.
Partners aim to provide a full tank, though this isn't always possible during high season with quick turnarounds. You'll always have enough to reach the nearest station. Some offices offer a 'full tank guarantee' add-on if available. Return the motorcycle with the same fuel level—take a photo at pickup to remember the amount.
Flat tire repairs are typically the driver's responsibility. Contact the rental agency immediately—they'll guide you and arrange recovery services or assistance. Check the add-ons section when booking to see if breakdown assistance is included.
Not always permitted—check rental conditions for your motorcycle. If allowed, inform the local office of your plans. Some locations charge an additional fee for border crossing to extend insurance and roadside assistance coverage beyond the pickup country.
Generally yes, but partners reserve the right to provide a similar alternative (size, year, model, price) in rare cases of unavailability. Some partners offer a 'Bike Model Guaranteed' add-on for absolute certainty.
Varies by vehicle and location—may be free, paid, or unavailable. Check the 'Included in the price' and 'Available Add-ons' sections on each motorcycle page. If not listed, the office doesn't provide passenger helmets.
Usually yes! Check the add-ons section on the motorcycle page to see if this option is available (free or paid). Availability varies by motorcycle.
Scooters and smaller motorcycles typically have no limit. Motorcycles over 300cc usually have daily limits with excess mileage charged extra. Check the 'Rental Policy' section on the motorcycle details page.
The local office releases the deposit at rental end. It typically settles in your account within 5 to 10 business days, depending on your card/bank.
Contact the rental agency immediately (number on your voucher). They'll guide you and arrange recovery or replacement. Check the add-ons section to see if breakdown assistance is included. For mechanical faults not caused by user error, offices typically provide a replacement motorcycle so you can continue your trip.
Contact the rental office first with accident details. For damage during rental (by you or third parties), the office may deduct from your security deposit to cover costs. Contact details are in your rental voucher.
Driver helmets are usually free, but depends on location and motorcycle. Check the 'Included in the price' and 'Available Add-ons' sections on each motorcycle page. If not listed, helmets aren't provided.
Before booking, contact us via chat or our contact page. After booking, the office phone number is in your rental voucher email.
Ensure everyone's safety and get medical attention if needed—health comes first. Contact the rental office as soon as possible for instructions. Depending on the accident, costs may be deducted from your security deposit for damage compensation. Always drive safely and follow local traffic rules.
Yes! Or most rental offices can provide gear. Check rental conditions and available add-ons for your chosen motorcycle.
Contact the local office immediately for guidance. The office may deduct from your security deposit as a penalty for lost keys or equipment.
One-way rentals (different pickup/return locations) are available for select vehicles and locations. If offered, you'll see a 'One-way rental' add-on on the vehicle page, subject to availability. Costs vary by drop-off location, season, advance notice, and duration. All arrangements require local office approval. Contact support for details if the add-on isn't visible.