I rented a scooter from the rental shop in January while visiting Chiang Mai, and I honestly cannot thank them enough for the incredible support they gave me. Unfortunately, I had an accident with the scooter and ended up in the hospital. This is the moment when you truly see whether a company is genuinely good, when problems happen. They stayed in constant contact with me and guided me through all the paperwork and procedures so that part of the expenses could be covered through the scooter's insurance. They went far beyond what I would ever expect. They travelled about an hour from Chiang Mai to recover the scooter from where the accident happened, they even came to visit me at the hospital and brought me fruits and bakery. They were extremely kind, understanding, and handled everything without putting any pressure on me. Situations like this can happen to anyone, and when they do, it makes a huge difference to have a professional and honest team behind you. I truly appreciate everything they did for me. If I return to Chiang Mai, I would definitely rent from them again... if they are willing to rent to me again after this experience haha. Thank you again for everything!