Rented a CB500X from them for a few days, during which time I've dropped the motorbike and broke it's brake lever, and also had to break the top case lock as I've (stupidly) locked the keys inside. They were very nice and understanding, and gave me remote assistance and advice. When I came back, they charged me a VERY reasonable and fair price for the damages, way less then I excepted. Honest and friendly people. Thank you very much Sophia and the whole team :)