Overall everything was good, but there were a few things that stopped me from giving it 5 stars: 1. You didn't deliver the scooter to the airport as we had previously agreed, and you didn't even inform me about the change. Luckily I asked the day before arrival and found out myself. 2. I booked a phone holder, but it wasn't provided. Also without any warning. I had arranged everything in advance and you confirmed my requests, but in practice it didn't go so smoothly. Other than that, everything was good - the scooter was almost new and the deposit was returned the next day.