We had a great experience renting a motorbike from the rental shop. The booking process through their website was very simple and quick. To make sure everything was confirmed, we also contacted them on WhatsApp to ask a few questions, and they replied almost immediately with clear and helpful answers. When we arrived at the shop, we were welcomed by a very friendly and helpful staff member, always smiling and ready to give advice about the trip and places to visit. We rented a Honda CB500X Adventure, and the motorbike was in almost brand-new condition. Over the course of our trip I rode more than 1,500 km without a single problem. Starting from the city, we completed the entire Ha Giang Loop, continued up to Ban Gioc Waterfall, and then rode down towards Ninh Binh. What really made the difference was the service. During the trip, the staff checked in with us from time to time to make sure everything was going well and to see if we needed any suggestions on where to go or what to see. Overall, I 100% recommend the rental shop. It was an incredible adventure and a great experience from start to finish. We will definitely come back.