Easy to order the motorbike online, I got a message on WhatsApp saying when and where the drop-off will be. I was staying in camara de lobos and the motorbike was dropped off at the carpark near the hotel. We both had a quick video and walk around of the motorbike. I got the 300cc piaggio mp3, it looks goofy but it was fun to ride, very stable and got 2 of us up even the steepest of hills. The collection was quick and easy also and full refund of deposit given within 30 days. Only thing I'd suggest is if the rental shop could check what sizes are required for gloves and helmets beforehand. One pair of the gloves were quite manky, definitely need replacing or atleast washing but overall a good company and trustworthy, id recommend going with the rental shop.