I'm not sure how to rate this experience, because I don't want to seem stuck up hoping for a state-of-the art service. This was rather disappointing. Instead of "Kymco People GT 300i" we got a worn out, unkept Beverly. The scooter behaved ok, but Kymco seemed like a better option. But I'm not sure about that. The helmets were trash, scratched windscreen, didn't have S size for my girlfriend. The scooter was unkept, the helmets are something people throw in the trash instead of wearing. Don't get fooled by the pictures. They treated me as an Italian looking for an "whatever" scooter to move around the city. The top box was uncomfortable for my girlfriend's back. Also, their English is terrible. Most Italy is like that. They love the money from tourists but don't bother to learn the language to actually provide a good service. The only good thing is that they waited for us 20 minutes after their working hours. That is why I gave 3 stars instead of 2.