Honestly? Simple, flawless, experience. Allowed for an online check-in where I was able to provide my documentation. After that, all that was left was to show up on the day and get the motorbike. The process on site did not take longer than 10 mins, including a full round-up of the scooter's state + a quick explanation on how it works (I own a motorcycle with manual gears therefore things are slightly different). I was returning the scooter on a Sunday (store is closed) but everything went well, with a place to put the key in and a contact to whom I was able to send a video with the scooter as I returned it. Would truly recommend! :)